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Refund policy

Last updated: September 2026 · Bali Tours (balitours.co.id) · Jehem, Kec. Tembuku, Kabupaten Bangli, Bali 80671

Simple promise: cancel up to 24 hours before your tour date for a full refund. Any exceptions are stated on the individual tour page and on your confirmation — this page explains the standard rules.

≥ 24h before the tour date

Full refund

Cancel 24h+ before the tour date — 100% back.

< 24h / no-show

No refund

Guides, transport and tickets are already committed.

1. Standard cancellation windows

  • Free cancellation up to 24 hours before the tour date — you get 100% back.
  • Some special experiences may state a different cut-off on their tour page (e.g. multi-day trips, private charters) — the product page and your confirmation override this page.
  • Cancellations within 24 hours of the tour date, or no-shows, are non-refundable because guides, transport and tickets are already committed.
  • The cut-off is measured from Bali midnight (WITA, UTC+8) on the tour date — cancel for 5 November any time before 5 November begins, i.e. until 4 November 00:00 Bali time, for a full refund.

2. How to request a cancellation or refund

  1. Message us on WhatsApp +62 877-6699-3399 or email hello@balitours.co.id.
  2. Include your booking reference, experience name, date and number of guests.
  3. We confirm eligibility within 24 hours and start the refund immediately once approved.

Request refund via WhatsApp

3. Refund timelines & method

  • Refunds go back to the original payment method. Bookings made without online payment simply owe nothing once cancelled in time.
  • Bank / e-wallet refunds in Indonesia: 1–3 business days after approval.
  • International card refunds: 5–14 business days depending on your bank.
  • You always get a written confirmation with the refund amount and date.

4. Date changes (free alternative)

Can't make it? Most experiences allow one free date change up to 24 hours before the tour date, subject to availability. It's faster than a refund + rebook — just chat with us and we move your slot.

5. Weather & operator cancellations

  • If we or the operator cancel (bad weather, volcano activity, sea conditions, minimum-guest not met), you choose: full refund or free reschedule.
  • Fast boats, snorkelling and treks are weather-sensitive — safety decisions are made by the local operator on the day.
  • If an experience is shortened mid-tour for safety, we refund the unused portion case-by-case.

6. Non-refundable cases

  • No-show or late arrival missing the departure.
  • Cancellation after the cut-off shown on your confirmation.
  • Change of mind on non-refundable promo / last-minute deals (clearly marked before payment).
  • Bank / transfer fees for international refunds may be deducted at cost — we always tell you upfront.

7. Contact

Questions? Contact us on WhatsApp +62 877-6699-3399 / +62 857-3988-2488 or email hello@balitours.co.id. Address: Jehem, Kec. Tembuku, Kabupaten Bangli, Bali 80671. Also see our Terms & conditions.