Help centre
Quick answers first — still stuck? Contact support.
Booking
How do I book an experience?
Choose your experience, pick a date, option and group size, then check availability. You get instant confirmation and a mobile ticket — show your phone at the entrance, no printout needed.
Can I change the date or time after booking?
Yes — most experiences allow one free date change up to 48 hours before, subject to availability. Message us on WhatsApp with your booking reference and we'll move it.
How do I receive my tickets?
Instantly and digitally: by email and WhatsApp right after booking, plus anytime from your voucher page or account.
Payments & refunds
How can I pay?
Pay later on the day, request a manual payment link, or pay online now via DOKU (QRIS, bank transfer, e-wallets, cards and retail counters). Prices are confirmed at booking — no hidden fees.
What is the cancellation policy?
Most experiences cancel free up to 48 hours before the start time for a full refund; the exact cut-off is on your confirmation. Full details: refund policy.
How long do refunds take?
Once approved: 1–3 business days to Indonesian bank/e-wallet accounts, 5–14 business days to international cards.
Voucher & account
I lost my voucher. How do I find my booking?
Use Find my booking with your reference and email, or re-send it from the confirmation page. Signed-in guests also find everything under My bookings.
Do I need an account to book?
No — guest checkout works for everything. An account just keeps your vouchers in one place and speeds up the next booking.
Contact
How do I reach support?
WhatsApp is fastest — usually within minutes, 07:00–21:00 WITA, 7 days a week. See all channels on the contact page.
What should I include when asking for help?
Your booking reference (e.g. BT-8X2K1Q), experience name, travel date and group size — that lets us act immediately instead of asking follow-ups.